The Importance Of Training aqa

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Exam code:8132

The benefits of training

Both new and existing staff need to be trained and developed appropriately
- Training is the teaching of new skills and knowledge
- Development is the improvement of existing skills
A well-trained workforce is beneficial to a business for several reasons

The importance of well-trained employees

Benefit	Explanation
Productive staff	Employees work enthusiastically at the things they’re good at E.g. employees trained in managing quality are more likely to think about how to improve product standards Output levels of well-trained staff are likely to increase, as they are confident in business processes and work efficiently
Valued staff	Well-trained employees are likely to be satisfied They recognise that their employer is spending money and investing time in their development This is attractive to job applicants
Loyal and flexible staff	Labour retention should increase as employees feel they are becoming better at their job and want to keep developing Skilled and confident staff are likely to be capable of taking on new workplace challenges
Attracting staff	High-calibre applicants are often attracted to vacancies that offer strong training opportunities This helps to grow a talented workforce which is likely to perform well
Customer-focused staff	Well-trained staff are likely to offer high standards of customer service This should minimise complaints and help to build a good business reputation

Some training is required to meet legal requirements
- Food safety regulations require workers to be trained in the safe handling of ingredients
- Businesses must ensure that some workers have first-aid training
- Employees working with hazardous chemicals must receive appropriate training

Factors influencing the approach to training

The form of training provided to employees depends on a range of factors

Factors affecting the form of training

Whiteboard listing training factors: cost, budget, type, employee skills, practical needs, formal qualifications, and instructing ability; markers below. — **The approach to training is affected by costs, the type of training needed and the skills of employees**

The cost of training can be significant, especially if businesses make use of external training providers or enrol staff on courses to achieve formal qualifications such as degrees
- Businesses that are in a weak financial position often scale back training programmes, preferring cheaper on the job approaches
The training needs of workers will usually determine the type of training required
- Business-specific knowledge and skills may be best delivered in-house, as external course providers are unlikely to be able to meet trainees’ needs fully
- Professional qualifications are often delivered by colleges or universities
Employees’ existing skills and experience will determine how much and at what level of training they should be involved
- Experienced employees with effective communication skills are often well-placed to deliver training to others
- In some cases, there may be concern that poor working practices may be passed on to other employees

Examiner Tips and Tricks

A common misconception is that training only occurs at the start of employment. However, training is usually ongoing and, in many cases, businesses invest heavily in staff training over the whole period of workers’ employment.

Business GCSE AQA