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Business GCES OCR

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  1. Business-Enterprise-And-Entrepreneurship ocr
    2 主题
  2. Business-Planning ocr
    2 主题
  3. Business-Ownership ocr
    4 主题
  4. Business-Aims-And-Objectives ocr
    1 主题
  5. Stakeholders-In-Business ocr
    2 主题
  6. Business-Growth ocr
    1 主题
  7. The-Role-Of-Marketing ocr
    1 主题
  8. Market-Research ocr
    5 主题
  9. Market-Segmentation ocr
    1 主题
  10. The-Marketing-Mix ocr
    12 主题
  11. The-Role-Of-Human-Resources ocr
    1 主题
  12. Organisational-Structures ocr
    2 主题
  13. Different-Ways-Of-Working ocr
    1 主题
  14. Communication-In-Business ocr
    3 主题
  15. Recruitment-And-Selection ocr
    3 主题
  16. Motivation-And-Retention ocr
    1 主题
  17. Training-And-Development ocr
    2 主题
  18. Employment-Law ocr
    1 主题
  19. Production-Processes ocr
    2 主题
  20. Quality-Of-Goods-And-Services ocr
    1 主题
  21. The-Sales-Process-And-Customer-Service ocr
    2 主题
  22. Consumer-Law ocr
    1 主题
  23. Business-Location ocr
    1 主题
  24. Working-With-Suppliers ocr
    1 主题
  25. The-Role-Of-Finance ocr
    1 主题
  26. Sources-Of-Finance ocr
    2 主题
  27. Revenue-Costs-Profit-And-Loss ocr
    4 主题
  28. Break-Even ocr
    2 主题
  29. Cash-And-Cash-Flow ocr
    2 主题
  30. Ethical-And-Environmental-Considerations ocr
    2 主题
  31. The-Economic-Climate ocr
    1 主题
  32. Globalisation ocr
    3 主题
  33. Interdependence-Of-Business-Functions ocr
    1 主题
  34. The-Impact-Of-Risk-And-Reward-On-Business-Activity ocr
    1 主题
  35. Financial-Information-And-Business-Performance ocr
    1 主题
  36. Paper-1-Business-Activity-Marketing-And-People ocr
    2 主题
  37. Paper-2-Operations-Finance-And-Influences-On-Business ocr
    2 主题
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Exam code:J204

The main business aims and objectives

  • Aims and objectives are the long-term goals and specific, measurable outcomes that businesses hope to achieve in a given time period

  • Businesses usually pursue one or more common business objectives

    • Many of these are financially-focused

      • Aims and objectives are centred on increasing revenue or profit, reducing costs, maximising returns for shareholders, growth, increasing market share or ensuring survival

    • Businesses may also pursue non-financial aims and objectives

      • These may include providing a service, fulfilling personal ambitions, making a positive contribution to society or improving employee welfare

Examples of common business objectives

Objective

Explanation

Survival

  • A common objective in the early stages of trading

    • 60% of UK start-ups fail within their first three years

    • Common reasons for failure include poor cashflow, low sales and unexpected costs

    • It will involve minimising costs and taking steps to grow sales quickly, at a low price if necessary

Growth

  • Businesses often achieve growth by increasing sales

    • Persuading customers to buy products more often or in greater quantities to increase sales revenue and expand the business

    • Appealing to new market segments creates opportunities to sell to customers who may not have been previously aware of the business and its brands

Profit

  • Ensuring sales revenue received is greater than business costs 

    • This allows for financial security as a business and its owners can pay all the overheads and have some in reserve to pay for unexpected emergencies

Market share

  • This is the percentage of the total market revenue that a single business or brand achieves

    • Costa had an 8% market share of ‘out-of-home’ coffee consumption in the UK in 2020

  • If market share is increasing, it means that the firm is competing effectively with rivals

Providing a service

  • A business may aim to achieve customer satisfaction by providing excellent customer service and offering attractive, well-priced products

    • E.g. Wagamama restaurants aim to achieve customer satisfaction by offering a welcoming atmosphere and friendly service

  • Every successful business needs to have clear aims and objectives that guide its operations and focus the efforts of all employees towards the same goal 

    • Aims and objectives are critical for businesses to function effectively and achieve long-term success

      • E.g. A business may aim to become the market leader in a particular industry by increasing sales, improving customer satisfaction and expanding into new geographic markets

  • Aims and objectives can act as motivators, as workers can understand the contribution of their hard work to business success

    • Employees may receive a financial reward for their progress towards meeting objectives

  • Investors and other interested stakeholders can understand the direction the business is choosing to pursue

    • This can help them decide whether to align themselves with the business

Examiner Tips and Tricks

You are not required to know the difference between aims and objectives; they are both considered to be the goals of a business.

Differences in aims and objectives

  • Business aims and objectives can vary significantly between different businesses for numerous reasons, including:

    • New businesses are likely to prioritise survival, whilst established businesses may be more likely to pursue growth

    • Small businesses may be focused on the personal objectives of their owners, such as achieving a good work-life balance, whilst very large businesses, such as PLCs, are likely to aim to satisfy the needs of their shareholders

    • Non-profit organisations are likely to prioritise their social aims and objectives, whereas for-profit businesses will often prioritise maximising sales and minimising costs

Diagram showing factors influencing business objectives: industry, culture, size, geographic location, and ownership structure, centred around a blue oval.
Business objectives vary due to culture, size, location, ownership structure and industry

Different industries

  • Businesses operating in different industries will have different objectives and aims

    • E.g. A healthcare company’s primary objective might be to improve the health and wellbeing of people, while a financial services firm’s objective might be to maximise profits

Size

  • The size of a business can also influence its aims and objectives

    • E.g. A small business may focus on survival and achieving manageable growth, while a larger corporation may prioritise product diversification and market dominance

Culture

  • Each business has its own unique culture, which reflects its values, beliefs, and overall vision

    • E.g. A business with an employee-focused culture is likely to prioritise their wellbeing, whilst a business with a target-driven culture is more likely to focus on financial objectives

Ownership structure

  • The legal ownership structure of a business can influence its objectives

    • E.g. A family-owned business may prioritise long-term stability and legacy over short-term profitability, whilst a large public limited company is likely to prioritise maximising returns for shareholders

Geographic location

  • Aims and objectives can differ depending on the area in which a business is located

    • E.g. Businesses in developing economies may prioritise job creation, with support from their government, whilst businesses in more developed economies may prioritise innovation and technology adoption

Why aims and objectives change

  • As a business grows in size and evolves, its objectives can change

    • These changes are often necessary to ensure that the business remains competitive, profitable, and compliant with regulations

Flowchart showing how business aims evolve: change from survival to growth, adjust product range, enter/exit markets, and modify workforce size.
Business objectives change over time, when new markets are entered or exited and when the workforce grows

Focus on survival or growth

  • A start-up business is likely to aim initially to survive by breaking even and becoming profitable

  • As the company grows and becomes more established, its objective may change to focus on growth

    • This may include expanding into new markets or investing in new products or services

Entering or exiting markets

  • A business may decide to enter a new market to expand its customer base or to diversify its products/services

  • Conversely, a business may decide to exit a market if it is not profitable

Growing or reducing the workforce

  • A growing business may need to hire additional employees to support its expansion

  • Conversely, a business may decide at any point to reduce its workforce to cut costs or streamline operations

Increasing or decreasing product range

  • A business may choose to increase its product range to expand its customer base or to stay competitive in the market

  • Alternatively, a business may decide to decrease its product range if certain products are not proving to be profitable

Factors that cause business objectives to evolve

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Factor

Explanation

Example

Market conditions

  • Market conditions such as competition, demand, and changing consumer price sensitivity can have a significant impact on a business’s aims and objectives

  • Uber and Lyft were initially focused on capturing the largest share of the ride-hailing market (market share)

  • As competition intensified, both companies shifted their focus to profitability, and their objectives changed accordingly (profit maximisation)

Technology

  • A business may shift its focus from traditional brick-and-mortar retail to online retail as technology allows for a more cost-effective way to reach customers

  • Amazon began as an online bookstore, but as technology advanced, it expanded into a wide range of retail categories, such as electronics, clothing and groceries

  • Their objective changed from increasing market share to market development

Performance

  • If a business is not meeting its sales goals in one area, it may change its objectives to try and improve its financial performance

  • In some cases, this may involve retrenchment

  • In 2018, Ford announced that it was shifting its focus away from producing passenger cars to focus more on SUVs and trucks

  • This change was driven by the company’s poor financial performance

  • The new objectives were aimed at improving sales and profitability

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