2-5-2-Effective-Recruitment

课 Progress

0% Complete

Exam code:1BS0

Different job roles and responsibilities

Businesses have a wide range of job roles which are all related to each other in the organisational structure
The names of job roles and their specific responsibilities will vary depending on the business
- There should be similarities between the responsibilities of job roles at each level

Role	Examples	Responsibilities
Director	In a restaurant, this is likely to be the business owner In a school, this is the governors or headteacher	Overall business performance Target setting Corporate objectives Making key business decisions Reporting to shareholders and other key stakeholders
Senior manager	In a restaurant, this is likely to be the head chef and head waiter In a school, this is the deputy and Assistant Headteachers	Managing and leadership of business functions Functional strategies Overseeing the work of teams and their supervisors Medium-term decision making
Supervisors or team leaders	In a restaurant, this is likely to be the sous chef and shift manager In a school, this is the head of year or head of faculty	Managing a group of workers Delegate work Reward and discipline operative staff Make routine decisions Department budgeting Organise staffing
Operatives and support staff	In a restaurant, this is junior chef, kitchen porter and waiters In a school, this is the teachers, teaching assistants, finance and administrative staff	Carrying out work delegated by supervisors Support colleagues as directed

The recruitment process involves identifying job roles that are needed and seeking people to fill vacancies

Before a business starts to look for new employees, it writes a person specification and a job description
- A person specification details the essential and desirable characteristics of the person suitable for the job, including
  - Qualifications
  - Experience
  - Skills such as the ability to drive or IT capabilities
  - Personal characteristics and attributes
- A job description details the features of the job, including
  - Duties
  - Hours and location of the job
  - Managerial or supervisory responsibilities
  - Pay and conditions

Once the job is advertised the business may accept applications from candidates via Curriculum Vitae (CV) or an application form

Benefits of an application form	Benefits of a CV
All applicants provide identical information in the same format so they are easy to compare	More applicants may apply because it is easier for candidates to prepare and adapt a standard CV
Drawbacks of an application form	Drawbacks of a CV
Limited information can be expressed by candidates so key desirable attributes may not be identified	Comparing different formats and content of CVs can take more time and lengthen the recruitment process

Recruitment can be internal or external and will depend on the needs of the business

Method of Recruitment	Explanation	Benefits	Drawbacks
Internal	Where a person who already works for a business is appointed to a job role This is commonly achieved through promotion or reassignment	The member of staff is already familiar with business culture and working practices The business is aware of the employee’s strengths and weaknesses There is no need for induction training Expensive advertising is not needed Employees can be ready to start their new role immediately	When an employee moves to a new role their old job needs to be filled There may be resentment amongst employees who are overlooked
External	Where a business hires an employee from outside of the business	A higher number of applicants may be attracted New recruits are usually highly motivated and keen to impress New ideas and experience are brought into the business	New employees may need support from colleagues and induction training which slows down productivity Advertising for external staff can be expensive and take a long time A candidate who performs well at interview may be unsuitable for the job when they start work

Once candidates have submitted their applications and the business has shortlisted suitable candidates, a variety of methods can be used to select the right worker for the job role

If a business needs to recruit quickly or if it is struggling to find the right employee it may use a recruitment agency to carry out the advertising and recruitment process on their behalf
- New employees may be found quickly through a recruitment agency which has potential candidates already enrolled
- It can be expensive, as businesses have to pay a fee for these services